Privacy Policy
This policy explains what information Ascend Debt Relief may collect, how we use it, how we protect it and the choices available to you.
Ascend Debt Relief (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect and share information when you visit our website, submit information or communicate with us.
Information We Collect
We may collect the following types of information:
- Personal information: Your name, phone number, email address and other information you provide through forms, scheduling tools or communications with our team.
- Financial information: Information related to your debts, income, expenses, assets or financial situation when you choose to provide it.
- Communication information: Information contained in phone calls, text messages, emails and other communications with us.
- Technical information: Your IP address, browser type, device information, referring pages and website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to questions and inquiries.
- Schedule, confirm and manage appointments.
- Provide consultations and information about potential debt relief options.
- Determine whether a particular service or provider may be appropriate for your situation.
- Connect you with affiliated attorneys or other service providers when requested or appropriate.
- Communicate with you about your inquiry, consultation or services.
- Operate, maintain, secure and improve our website and services.
- Comply with applicable legal, regulatory and recordkeeping requirements.
SMS Communications
When you separately and voluntarily agree to receive text messages from Ascend Debt Relief, we may send messages related to appointment scheduling, consultation coordination, customer care, document requests and reminders.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- You may request assistance by replying HELP.
- Consent to receive SMS messages is not a condition of purchase or receiving services.
We do not sell or share your SMS consent or phone number with third parties for their independent marketing or promotional purposes.
How We Share Information
We do not sell your personal information. We may disclose information in the following circumstances:
- Service providers: We may share information with companies that help us operate our business, including website hosting, communications, scheduling, data storage, customer management and technology providers.
- Attorneys and program providers: When appropriate and consistent with your request, we may share relevant information with affiliated attorneys, debt relief providers or other service providers so they can evaluate or respond to your inquiry.
- Legal and safety purposes: We may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect our rights or prevent fraud, misuse or harm.
- Business transactions: Information may be transferred as part of a merger, financing, acquisition, sale or other business transaction, subject to applicable law.
Service providers and partners are expected to use information only for the purposes for which it was provided and in accordance with applicable law.
Data Security
We use reasonable administrative, technical and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
No method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure traffic and improve our services.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.
Your Rights and Choices
Depending on where you live and applicable law, you may have the right to:
- Request access to certain personal information we maintain about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of certain information, subject to legal and operational exceptions.
- Opt out of SMS messages at any time by replying STOP.
- Ask questions about how your personal information is used or disclosed.
To submit a request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
Data Retention
We retain personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business and legal records, resolve disputes, enforce agreements and comply with applicable requirements.
Third-Party Websites and Services
Our website may contain links to websites, tools or services operated by third parties. Ascend Debt Relief does not control and is not responsible for the content, security or privacy practices of third-party websites.
We encourage you to review the privacy policy of any third-party website or service you use.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services or legal obligations. Updates will be posted on this page with a revised effective date.
Contact Us
Contact Ascend Debt Relief with questions about this Privacy Policy or our handling of personal information.